Root Cause Analysis

Dima completed her assignment successfully and timely providing an informative report and participated actively in enriching discussions during a related Expert Group Meeting. She is among the best consultants we have had the privilege to work with in recent years.

Dr. Faour-Klingbeil contributed to our project by highlighting the gaps and identifying areas for improvement and development in the standards and criteria of the Quality Mark application. We highly recommend her as a skillful consultant.

Thank you once again for your input and the tips. I really enjoyed the training and I feel well prepared to implement the missing parts to be fully compliant

Dima did a great job, the training was very interesting!

Interesting and helpful discussions! Thank you for the professional PCQI training

I enjoyed the three days in the PCQI training. You did it very well and explained it so good that everyone could understand

Thanks Dima for the PCQI training. The explanations and references you have given, will be helpful to improve our Food Safety Plans.

I recommend the PCQI training. I really appreciate the clear explanation of the terms and a lot of examples.

I like Dima´s checking in on the participants during the course to really make sure that they follow and grasp the concepts discussed. Lots of practical examples are given and make it easier to translate the often "dry matter"

Very clear explanation of the requirements for PCQI. We have had good and helpful discussions during this training.

I do recommend this course for QA peoples with general kowledge in HACCP. Not having a certified HACCP (according to IFS or others) isn't a handicap. I have joined this online training and presentation has been well prepared and clearly communicated. Also assessments in groups has been well organized

It was a nice insight into FDA requirements and regulations as well as good communicated by Dima. She is clearly a professional on this topic and can answer questions very well while also mentioning examples that are easy to understand. The challenge of doing this class online was mastered and presented in an interactive way to the given circumstances.

Dima has been a perfect trainer. It was a very useful training with a great oveview on the whole topic - clear intructions and clear understanding of the FDA requirements.

One of the best training in my life. Intense and very instructive and exciting.

Excellent PCQI course with very detailed topics and excellent examples.

If we have a need, we will be happy to contact Ms. Faour-Klingbeil as a consultant

Many thanks to this nice training! I got many useful information needed for this topic

Thanks so much for your very valuable training. I really enjoyed it, and appreciated that you made it fun! I feel much better prepared to deal with uncomfortable issues. Thank you for experience and personable presentation. Good course setup, nice trainer and good group discussions.

Dima is an outstanding trained and very patient instructor. Her interdisciplinary knowledge is impressive. She was very encouraging and answered all questions in a precise way. I surely will keep her contact details for further trainings.

The PCQI course was a very intense 2.5-day course to get a good overview and a feeling for establishing a food safety plan. I also got the impression, that the course leader (Dima) is an absolute expert on this field.

Great instructor and trainer! giving a lot of examples and taking her time to answer the individual questions.

The lead instructor Ms. Faour-Klingbeil is well-prepared person and has a lot of knowledge in regard to the subject.

Dima is really skilled. Interesting course to attend for any PCQI!

Interactive training with a highly motivated and knowledgeable instructor. Great materials, including links to current regulation texts for each topic.

I highly recommend this course with Dima Faour-Klingbeil. She provides really good training material and clear explanations with many examples. She manage to provide a really interesting course that I was pleased to follow until the end!

Participating in this PCQI training you definitely deal with an extraordinary trainer. Dima has a real expert status.

Mrs. Dima Faour-Klingbeil is a great Teacher. She is very clear during the explanation. Always she tries to add examples in order to make it easier. It was a pleasure working together with her and learning about this regulation.

Dima is a very professional trainer and instructor and is perfect for explaining sometimes difficult requirements in easy-to-understand sentences. Very useful training, very helpful, good trainer! We appreciate working with her.

The lead instruction showed a broad knowledge of the FDA regulations, shared additional support links, and encouraged all participants to a lively discussion.

Dima is an amazing instructor. The way she conducted the course kept me engaged, even on the longest days of training. She is always open to questions and discussions, and her interactive approach makes learning enjoyable

I have really appreciated this course experience having Dima as instructor. She provided a well structured & interactive training, focusing on direct practicing of main learning points. She also provided a lot of material for future use & implementation of course learnings

Thank you Dima for making this course interesting and interactive! Keep it up!

Dima has a real talent for making a complex topic like HACCP both clear and engaging. Her way of explaining concepts makes them stick, and I truly feel I’ve retained the key points. I’ve taken other courses in this field before, and they were often just a reading of slides — Dima’s approach is the complete opposite. She combines theory with hands-on application right from the start, using real-life cases that make everything immediately relevant. Her tone of voice is also perfect — calm, confident, and easy to follow. I’m genuinely looking forward to putting what I’ve learned into practice. I can’t wait to do another training with her.

The HACCP seminar exceeded all my expectations. Dr Faour-Klingbeil ’s energy, passion, and depth of knowledge truly set it apart. She didn’t just teach the material—she brought it to life with real-world examples, clear explanations, and a contagious enthusiasm that kept everyone engaged. Her ability to make complex topics feel approachable and relevant made a huge difference. I left the seminar feeling confident, inspired, and better prepared to apply HACCP principles in my daily work. I highly recommend this seminar to anyone in the food industry—it’s informative, practical, and truly motivating thanks to Dr Faour-Klingbeil ’s dynamic presence.

Dr. Dima's HACCP training was a truly enriching experience, largely due to her immense positive energy, passion, and profound knowledge of food safety. Her ability to explain complex HACCP principles through simple, relatable examples greatly enhanced my understanding. I particularly valued the opportunity to collaborate closely with Dr. Dima on developing HACCP plan for our (BioCraft Pet Nutrition) novel pet food ingredient. Her expert guidance was instrumental in enabling us to create a comprehensive and effectively implemented plan.

Very intense and full of knowledge PCQI couse. The trainer was very smart, manage to follow up everything and answer with brio all questions. Amazing. I have already took notes, and I will take it further on with my team, to improve our system witch exist already. Thank you for this course, Dima.

Knowledgeable instructor with enormous insight into FDA regulation.

A huge load of information was densified in a logical order and with nice example. Very nice.

Highly competent trainer, strong knowledge of the topic, and great skills to perform such consistent training despite the challenge it represents to perform this remotely.

Very satisfying and intense training :-). Lead instructor with great knowledge